Politique d’expédition

Thank you for shopping with NovaHive! We work with trusted global fulfillment partners to deliver high-quality dropshipped products. Please read below for full details on our shipping process.

🚚 Fulfillment & Processing Times
Processing Time: Orders are typically processed within 5–7 business days from the time of purchase.

Dropshipping Products: May be sourced from third-party suppliers and can vary in preparation time depending on item availability.

Note: Business days exclude weekends and holidays.

🌍 Shipping Times & Estimates
Region    Estimated Delivery
USA & Canada    10–25 business days
UK & Europe    10–20 business days
Australia & NZ    10–21 business days
Rest of World    14–28 business days

These are estimated shipping times. Actual delivery may vary based on customs, local carriers, or unforeseen delays.

📦 Shipping Rates
Shipping costs are calculated at checkout based on product type, quantity, and destination.

Occasionally, free shipping promotions may apply, watch out for banner announcements or checkout notices!

🌐 Customs, Duties & Taxes
International orders may be subject to import taxes or customs duties once the package reaches your country.
NovaHive is not responsible for any charges incurred during import.

❗ Delivery Issues
If your order:

Hasn't arrived after 30 business days

Was marked as delivered but cannot be found

Was damaged in transit

Please email us at [support@novahive.co.uk] with your order number and a brief description of the issue. We will work with our fulfillment partners to resolve it promptly.

✏ Address Accuracy
Please ensure your shipping address is complete and correct at checkout.(Note: no PO Box allowed) We are not responsible for packages lost due to incorrect or incomplete addresses.

🔄 Order Tracking
Once your order is shipped, you’ll receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking to update.

💬 Need Help?
Contact us at support@novahive.co.uk for any questions about your shipment.